Terms of service

Last updated: 5 September 2026

These terms explain how you buy from us on theayurvedaexperience.eu, what happens after you order, and the rights you have. They replace all earlier terms on this Site. Nothing in them takes away the rights the law gives you as a consumer.

1. WHO WE ARE

The Site theayurvedaexperience.eu (the "Site"), our mobile app and the products sold on them are provided by Transformative Learning Pte. Ltd., a company incorporated in Singapore under registration number UEN 201627009N (Accounting and Corporate Regulatory Authority), with its registered office at 24 Sin Ming Lane, #08-107 Midview City, Singapore 573970 ("we", "us").

You can reach us at care@theayurvedaexperience.eu or on +31 (0) 970 102 65163.

2. THESE TERMS

These terms apply to every order you place on the Site or in our app, and to your use of the Site and the app. Please read them before you order. The version shown on the Site when you place your order is the version that applies to that order. We may change these terms for future orders; a change never affects an order you have already placed. If anything in these terms is inconsistent with the law that protects you as a consumer, the law prevails.

3. WHO CAN BUY

We sell to consumers for personal, non-commercial use, and by placing an order you confirm that this is the basis on which you buy. You must be at least 18 years old to place an order.

We do not authorise the commercial resale of our products; anyone wishing to resell them needs a written agreement with us. If we have reasonable grounds to believe that orders are being placed for resale, we may cancel any order not yet dispatched (refunding any payment taken), decline future orders and close the account concerned. Our 30-day guarantee (section 9) is offered to consumers and does not apply to purchases made for resale. If you buy predominantly for purposes relating to your trade, business, craft or profession, you buy as a business: the consumer provisions of these terms do not apply to that purchase, it is governed by the law of Singapore, and the courts of Singapore have exclusive jurisdiction over it. Nothing in this section affects the rights of anyone who buys as a consumer.

4. OUR PRODUCTS

We sell Ayurvedic skincare, hair-care and wellness products, including food supplements, and e-gift cards (section 12). Colours may display differently on your screen and packaging may change from time to time. Please read the label and any leaflet before use.

Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease; read the label and the ingredient list before use, and ask a healthcare professional first if you are pregnant or breastfeeding, taking medication or have a medical condition.

5. PLACING AN ORDER AND WHEN A CONTRACT IS FORMED

To order, add products to your basket, go to the checkout, enter your details and payment method, check your order on the review page — you can correct any mistake at that stage — and press the button that submits the order and payment. The contract is concluded in English.

We use the e-mail address you give at the checkout for messages about your order. After you submit an order we send an e-mail confirming that we have received it. For physical products that e-mail is a receipt, not an acceptance: we accept your order, and the contract between us is formed, when we send you the e-mail confirming that the products have been dispatched, and the contract covers the products named in that e-mail. For e-gift cards, we accept your order, and the contract is formed, when we send you that order confirmation e-mail; the gift card is then delivered by e-mail. We keep a record of your order and of the version of these terms that applied to it; you can ask us for a copy while we retain those records.

Before we accept an order we may decline all or part of it. We do so only for a reason such as: the product is unavailable; there is an obvious error in the price or description; we cannot deliver to the address given; the payment was not authorised; our fraud check flagged the order; or we believe the order is placed for resale (section 3). If we decline an order we tell you by e-mail and refund any payment taken to the payment method you used.

6. PRICES AND PAYMENT

Prices are shown in euro (€) and include the VAT and other taxes that we are required to charge. The total amount payable to us, including any delivery charge (section 7), is shown at the checkout before you place the order; for deliveries outside the European Union, import charges may arise as described in section 7. Payment is taken when you place the order.

You can pay by the methods shown at the checkout. If you pay through a payment provider such as PayPal or Klarna, that provider's own terms also apply to the payment.

If a price on the Site is obviously wrong and you could reasonably have recognised the error, we may decline the order before accepting it (section 5) and refund any payment taken, rather than supply at the wrong price. Discount codes are subject to the conditions of the offer; unless the offer says otherwise, one code applies per order, codes cannot be combined and cannot be applied to an order already placed.

7. DELIVERY

We deliver to the countries offered at the checkout. Delivery charges are shown at the checkout before you place your order. E-gift cards are sent by e-mail and carry no delivery charge.

Delivery is usually within 3 to 10 working days from the day you place your order and, unless we agree another date with you, no later than 30 days after that day; remote areas and islands can take longer than 10 working days.

Please make sure the delivery address is complete and correct; if a parcel cannot be delivered because the address you gave was wrong, we may charge the reasonable additional cost we actually incur in arranging re-delivery. The products become your responsibility once they are delivered to you or to someone you have nominated to receive them, and they become your property once we have received payment in full.

If your order is delivered outside the European Union, import duty, import VAT or a carrier's customs-clearance charge may be payable on delivery; these charges are not included in our prices.

8. YOUR RIGHT OF WITHDRAWAL

As a consumer you have the right to withdraw from your order for any reason within 14 days after the day on which you, or a person you nominate other than the carrier, receive the products (if an order is delivered in several parcels, 14 days after the day you receive the last one). You can also withdraw at any time before delivery. For subscriptions see section 11; for gift cards see section 12.

To withdraw, tell us clearly before the period ends — by e-mail to care@theayurvedaexperience.eu or by using the model withdrawal form at the end of this section. Please include your order number if you have it, so that we can find your order quickly. If you have already received the products, send them back within 14 days of telling us; the return address is given when you contact us (please do not send returns to our registered office in Singapore). You may exercise your right of withdrawal without first requesting a return address. You pay the direct cost of returning the products. Please pack them with reasonable care and keep your proof of posting.

We refund the price of the products and the standard delivery charge you paid (not the extra cost of any faster delivery option you chose) within 14 days of the day you told us you withdraw; if we have not yet received the products back, we may wait until we receive them or until you provide proof of posting, whichever is earlier. Refunds go to the payment method you used. You are liable only for any diminished value of the products resulting from handling beyond what was necessary to establish their nature, characteristics and functioning.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract): To Transformative Learning Pte. Ltd., 24 Sin Ming Lane, #08-107 Midview City, Singapore 573970, care@theayurvedaexperience.eu: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): ______ . Ordered on (*) / received on (*): ______ . Name of consumer(s): ______ . Address of consumer(s): ______ . Signature of consumer(s) (only if this form is notified on paper): ______ . Date: ______ . (*) Delete as appropriate.

9. OUR 30-DAY MONEY-BACK GUARANTEE

In addition to your legal rights, if you are not satisfied with a product for any reason, we will refund it or exchange it for another product. This guarantee is given by Transformative Learning Pte. Ltd., 24 Sin Ming Lane, #08-107 Midview City, Singapore 573970. It applies to products bought as a consumer on the Site or in our app and delivered to any address we deliver to (section 7), for 30 days from the day you receive the product. It does not apply to purchases made for resale (section 3) or to gift cards, and it does not limit your legal rights in sections 8 and 10: the legal guarantee of conformity applies free of charge whatever this guarantee says.

To use it, e-mail us within those 30 days at care@theayurvedaexperience.eu with your order number or the e-mail address you ordered with, and a photograph of the product. The guarantee applies whether or not the product has been opened or used. Return the product to us at your own cost within 14 days of our confirmation; the return address is given when you contact us. Once we receive the product back, we refund the price of the product to the payment method you used, or send the exchange product.

10. FAULTY, DAMAGED OR INCORRECT PRODUCTS — THE LEGAL GUARANTEE OF CONFORMITY

Goods are covered by the legal guarantee of conformity. In assessing conformity and durability, any expiry or period-after-opening date shown on the label is taken into account.

11. SUBSCRIPTIONS

Some products can be bought as a subscription. You choose the delivery frequency offered on the product page (for example every one, two or three months), and we deliver and charge for the product at that frequency until you cancel. The recurring price, any subscription discount and any welcome gift are shown on the product page and at the checkout before you subscribe. There is no minimum term. If a welcome gift is offered, you keep it when you keep and pay for the first delivery, even if you cancel later; we ask for it back only if the first delivery itself is withdrawn from and refunded.

Each renewal is charged to the payment method you gave us on the renewal date shown in your subscription details, and the order is then dispatched in the normal way. If a payment fails, the renewal order is not dispatched until it has been paid. You can pause your subscription, skip a delivery, change the frequency or cancel at any time through the subscription link in your account or in our e-mails, or by e-mailing care@theayurvedaexperience.eu. To stop a renewal, cancel before the renewal date shown in your subscription details. A cancellation takes effect at once for renewals not yet charged. A renewal order that has already been charged will be dispatched. We may change the recurring price for a valid reason, such as a change in tax, supplier costs or the law; we give you reasonable advance notice by e-mail before the new price applies to your renewals, and you may cancel before it takes effect.

Your 14-day right of withdrawal (section 8) runs from the first delivery of a subscription. We may end a subscription on reasonable advance notice by e-mail for a valid reason, such as discontinuation of the product, or sooner where the law requires it or continued supply is not reasonably possible; any payment taken for a delivery we will not make is refunded.

12. PROMOTIONS, FREE GIFTS AND GIFT CARDS

Promotions and discount codes are subject to the conditions stated when they are offered. Free gifts offered with an order are subject to availability and have no cash value; if you withdraw from or return the whole order, please return the free gift with it.

E-gift cards bought on the Site are sent by e-mail to the address you give. A gift card can be used only on the Site, towards products and delivery charges; it cannot be exchanged for cash or reloaded; any unused balance stays on the card for later orders; and it does not expire. As a consumer you may withdraw from the purchase of an unused gift card within 14 days after we send the e-mail that delivers it (section 8). Treat the card code like cash: we cannot replace a card that has been used by someone else after the code was shared or lost, except where the law requires otherwise.

13. REVIEWS AND CONTENT YOU SEND US

After your order has been dispatched, and once it has had time to arrive, we may — where permitted by applicable electronic-marketing law — e-mail you an invitation to review the products you bought. Leaving a review is voluntary, and nothing is published unless you submit it. Reviews submitted through this invitation are linked to a real order and are shown as verified purchases. The reviews shown on the Site also include reviews written by customers of our other stores for the same products; they count towards the star rating. We do not pay for or otherwise reward reviews, and we do not ask for positive reviews only.

We publish positive and negative reviews alike, and the star rating shown for a product is calculated from its published reviews. A review must reflect your own genuine experience of the product and must not contain unlawful or offensive material or personal information about other people. We do not publish reviews that we know, or have good reason to believe, are fake, written by someone who has not bought or used the product, or submitted by or on behalf of a competitor or someone with an undisclosed commercial interest; we also remove spam, duplicates, reviews about a different product and impersonation, and we may withhold or remove a review where that is reasonably necessary to comply with the law or to protect the integrity of the review system. Our reviews platform screens submissions; our team reviews submissions flagged by the platform or reported to us and may carry out additional checks, such as whether a review is linked to a genuine order. We may redact personal information or unlawful material from a review; we do not otherwise change its wording or its star rating, and we never remove a review because it is critical. If you believe a review is fake or misleading, e-mail care@theayurvedaexperience.eu.

By submitting a review or other content, you allow us to publish it on the Site, in our app and in our marketing under the name you provide, and to remove it; we remind you of this when you submit a review.

14. YOUR ACCOUNT

You can order with or without an account. If you create one, keep your details accurate, keep your password confidential and tell us at once if you think someone else has used your account. We may suspend or close an account that is used in breach of these terms. You can close your account at any time by writing to care@theayurvedaexperience.eu.

15. THE SITE, OUR APP AND INTELLECTUAL PROPERTY

The Site, the app and their content belong to us or to our licensors. You may use them for your personal, non-commercial purposes; you may not copy, scrape or reproduce the content, or use our names, logos or trade marks without our written permission. Where we offer a mobile app, we grant you a personal, non-transferable licence to install and use it on your own device; you may not modify, reverse-engineer or redistribute it, except to the extent that the law allows you to do so, and the terms of the app store you download it from also apply. Links to other websites are provided for convenience; we are not responsible for their content. We may suspend the Site or the app for maintenance or updates.

16. OUR RESPONSIBILITY TO YOU

We are not responsible for any loss that was not foreseeable when your order was accepted, or for business losses, because we supply products for private use only. Nothing in these terms limits or excludes any responsibility that the law does not allow us to limit or exclude, and nothing in them affects your legal rights as a consumer. Please use our products in accordance with the directions on the label; we are not responsible for loss to the extent that it results from your not following clear directions.

17. COMPLAINTS AND DISPUTE RESOLUTION

If something has gone wrong, e-mail care@theayurvedaexperience.eu with a description of the problem and your order number, if available.

18. GOVERNING LAW AND COURTS

If you are a consumer, you keep the mandatory protections of the consumer law of the country in which you live, and you may bring proceedings against us there. Subject to those protections, these terms and any contract between us are governed by the law of Singapore.

You may bring a claim against us in the courts of Singapore or in the courts of the country in which you live. We will bring any claim against you only in the courts of the country in which you live. If you have bought as a business (section 3), the courts of Singapore have exclusive jurisdiction.

19. GENERAL

Each paragraph of these terms operates separately; if a court finds any of them unlawful, the rest remain in force. We may transfer our rights and obligations under a contract with you to another company in our group or to a buyer of our business, provided that your rights are not affected. If we do not insist on something you are required to do, that does not prevent us insisting on it later. These terms and our contract with you are in English. How we use your personal data is explained in our Privacy Policy, which forms no part of these terms but should be read with them.